Open source customer feedback tools are software solutions that allow businesses to gather and analyze customer feedback. These tools are typically free to use and can be customized to meet the specific needs of the business.
One of the main benefits of open source customer feedback tools is the ability to access the source code. This enables businesses to modify the software to fit their needs, and also allows for greater flexibility in terms of integration with other systems.
Using customer feedback systems can provide other several benefits for businesses, including:
- Improving customer experience: Feedback systems allow businesses to better understand their customers’ needs and preferences, which can help them improve their products and services.
- Increasing customer loyalty: By listening to and acting on customer feedback, businesses can show their customers that they value their opinions and are committed to meeting their needs.
- Making data-driven decisions: Customer feedback provides businesses with valuable data that can be used to make informed decisions about product development, marketing strategies, and more.
- Identifying areas for improvement: Feedback systems can help businesses identify areas where they are falling short and make necessary improvements to better meet their customers’ needs.
- Staying ahead of the competition: By continuously gathering and analyzing customer feedback, businesses can stay ahead of the competition and maintain a competitive edge.
Some popular open source customer feedback tools include:
LimeSurvey is a free self-hosted Libre tool that allows businesses to create and distribute surveys to customers. It offers a wide range of question types and customization options.
osTicket is an open-source self-hosted customer support platform that allows businesses to manage customer inquiries and feedback. It includes features such as ticket management, knowledge base creation, and reporting.
Mautic is a marketing automation tool that includes a variety of features for capturing and analyzing customer feedback. It also includes email marketing, social media integration, and lead management features.
Open Feedback is a user feedback platform. It connects to three data sources: OpenFeedback database, hoverboard-v2, or your own API, to retrieve sessions and speakers. Anonymous users can provide feedback on sessions, and admins can manage the voting form, comments, languages, sessions, and speakers. Organizations have centralized user management and a common voting form.
Astuto is a free, open-source, self-hosted customer feedback tool. It helps you collect, manage, and prioritize feedback from your users and customers, and turn them into ideas, features and future plans.
LogChimp is an open-source self-hosted system that enables companies to log, track, and manage customer feedback about products and their experiences to help build and improve their products.
This is an open-source ideation Tool for Feedback, Roadmap, and Announcements. It has two modes: Feedback-first mode, and customer -first mode. ClearFlask offers seamless site integration and a user-friendly interface.
PHPBack is a free open-source web application made with PHP/MySQL that enables customers to suggest product improvements. User feedback is beneficial for both community and commercial projects.
bruit.io is a free and open-source tool for gathering user feedback. It is designed to be simple to use, following the Web Components standards. Users’ feedback is sent directly to your favorite project management tools.
Feedback Fin is a simple lightweight widget for customer feedback that can integrated in any website or a web app.
Open Feedback is a free and open-source alternative to Feedback Fish developed by singlelink.co. It is 100% self-hosted and unmaintained, so use at your own risk. Originally built for internal use, Open Feedback replicates the functionality of Feedback Fish using free and affordable APIs like Discord and any S3-compatible file store for the backend.
Overall, open source customer feedback tools can provide businesses with a cost-effective and customizable solution for gathering and analyzing customer feedback. By implementing these tools, businesses can improve their customer experience and make data-driven decisions to drive growth and success.